bookingkit× PUNKU.AI
Turn Visitor Questions into Instant Bookings
The 24/7 AI Sales & Support Agent that sells tickets, answers FAQs, and saves your team hours – every single day.
TRUSTED BY LEADING MUSEUMS & ATTRACTIONS WORLDWIDE
The Problem
Sound Familiar?
80% of visitor inquiries are the same 20 questions – already on your website. Yet your team answers them manually, over and over.
Peak Season Overload
Staff overwhelmed by the same 20 questions. 24-48 hour response times. Phone lines jammed.
After-Hours Demand
90% of customers expect instant replies. Peak booking happens evenings and weekends - when you're closed.
Revenue Left on the Table
Every unanswered question is a lost booking. At €15-25 per email response, costs add up fast.
The Solution
Your Always-On Visitor Assistant
Powered by PUNKU.AI. Integrated with bookingkit. Handles chat, email, and phone – so your team doesn’t have to.
Sells Tickets 24/7
Via chat, email, and phone – never miss a booking, even at 2 AM
Real-Time Availability
Pulls live data from your bookingkit system – always accurate, zero manual updates
Smart Recommendations
Guides visitors through experiences, compares options, and drives upsells naturally
AI Sales & Support Agent
Web-Chat
Telefon
What It Handles
What Your AI Agent Handles
Straight from real visitor conversations, these are the scenarios your AI answers every day.
Web-Chat
Chat
What are your opening hours tomorrow?
The AI instantly checks bookingkits schedule and replies with exact opening hours + special events.
No handoff needed. Answers are delivered directly in-chat to keep the conversation moving.
Can you send me our group rates for 20 visitors?
The AI composes a personalized response with accurate pricing and booking links in real-time.
Great for complex, detail-heavy messages that still need a fast response.Great for complex, detail-heavy messages that still need a fast response.
Phone
Telefon
I want 5 tickets for Saturday, is that available?
The AI checks live availability and gives instant next steps in the same call path.
Best for high-touch conversations where real-time tone matters the most.
Success Stories
Real Results from Real Clients
See how museums and attractions are saving costs and generating new revenue with AI-powered support
Museum der Illusionen
Kult-Kieztouren
TimeRide
Swarovski Kristallwelten
📈 Real Revenue Data
AI Agents Don't Just Save Costs.
They Sell.
Real performance data from Museum der Illusionen Hamburg’s AI Sales & Support Agent “Illu”
REVENUE GENERATED
IN 4 MONTHS – FROM AI-DRIVEN CONVERSATIONS ALONE
Conversations
Booking Requests
Checkouts
Est. Tickets
“Illu has become an essential part of our visitor experience. It answers questions we didn’t even know our guests had, and it never stops working. Our team can now focus on creating memorable moments inside the museum instead of answering the same emails over and over.”
● Before the AI Sales & Support Agent
- High volume of repetitive inquiries
- Missed after-hours booking opportunities
- Zero revenue from website chat
- Staff spending 2.5+ hours/week on FAQs
● After the AI Sales & Support Agent
- 90% of inquiries handled automatically
- New revenue stream from 24/7 chat sales
- 2.5 hours saved per week in admin time
- Higher visitor satisfaction & reviews
Always Available
Even When the Team
Has to Sleep.
Kult-Kieztouren.de’s AI agent “Elixia” greets guests with a typical “Moin”
and handles bookings, tour questions, and opening hours – 24/7, instantly, with zero wait time.
24/7 availability
Inquiries handled around the clock – evenings, weekends, between tours
300+ conversations automated
Majority were direct booking requests from visitors with concrete interest
No lost leads
Every inquiry gets answered immediately, even when nobody is at the desk
“Elixia, as the first fully digital member of the Olivia Jones Family, assists our guests at Kult-Kieztouren Hamburg with advice and support even when we ourselves are unavailable – and does so just as friendly, humorous, and sometimes a little cheeky as we couldn’t have said it better ourselves. This creates capacity in other areas that we didn’t have before.”
Tobi Schnittger
Volatile Data Alchemist, Kult-Kieztouren.de
Nearly 1 Year of Growth
From Support to Sales.
AI-Driven Revenue.
Real performance data from TimeRide’s AI agent across 3 locations
26x
Session Growth
From 19 to 494 sessions/month
€3,584
Direct Revenue
170 transactions via AI checkout links
7.68%
Chats with purchases
47% of chats
Booking Requests
10.23% with purchase at 10 PM
Capturing revenue when staff is offline
47% ask to book
Nearly half of all conversations show purchase intent
Works across all locations
One AI agent handling bookings at 5+ venues simultaneously
“The AI is not just chatting; it is transacting. Nearly 8% of all interactions result in a direct checkout opportunity. We scaled from 19 to 494 monthly sessions while drastically reducing support costs.”
André Sudradjat
Team Lead Online Sales, TimeRide
First Two Months
Fewer Calls. Less Ping-Pong.
More Completed Bookings.
Real performance data from Swarovski Kristallwelten’s AI agent “Crystal”
635
Visitor Sessions
In first two months after launch
30%+
Conversations became bookings
Guided from AI chat directly to booking
~48h
Hours Saved
56%
Hidden Demand (after hours)
Reduces email ping-pong
Answers multiple questions in a single session, fewer back-and-forth exchanges
Fewer inbound calls
Visitors get instant answers via chat, cutting call volume for the team
56% demand outside hours
More than half of interactions happen when staff is offline
“We implemented an AI chatbot for Swarovski Kristallwelten that handles hundreds of visitor interactions, significantly eases the workload on the team by reducing calls and email ping‑pong, and turns over 30% of conversations into bookings, making it a strong service and sales asset.”
Swarovski Kristallwelten
Swarovski Kristallwelten, Wattens, Austria
ROI Calculator
Calculate Your ROI
See how much you could save and earn with an AI Sales & Support Agent for your museum or attraction.
Assumptions: checkout rate 6.4% (based on 19 checkouts / 295 conversations) and avg. 5.2 tickets per checkout (based on 99 tickets / 19 checkouts). Source: Illu benchmark, Museum der Illusionen Hamburg, over 4 months.
Simple Pricing
One Plan. Everything Included.
Growth Plan
Best for Museums & Attractions
- Flat rate - no surprises
- Cancel anytime
- High-volume AI capacity
- 1:1 support via Slack & email
- PUNKU integration inklusive
What you get
- 24/7 chat, email & phone support
- Multilingual visitor assistance
- Real-time bookingkit availability
- Analytics dashboard & insights
- GDPR compliant & secure
0% churn rate
FAQ
Last-Minute Questions
Phone support is available. Pricing is usage-based (per call minute).
Not yet. This functionality is planned and will be coming soon.
Yes. The support agent integrates directly with Microsoft Outlook, Gmail, and other email providers via an SMTP connection.
Screen-reader accessibility is not implemented yet.
It uses one high-quality model consistently, balancing the optimal speed with high intelligence. Supported model providers include OpenAI, Anthropic, Groq, and Google.
Onboarding takes about 5 minutes.
The AI Support Agent can continuously and independently improve. You do not need drag-and-drop flow building; you simply describe your requirements in natural language. You also get access to the best available models across providers (for example, OpenAI, Anthropic, Groq, Google).
Yes. You can embed the chatbot only on selected pages or across your entire website.
Hallucinations are an inherent risk of AI systems, but PUNKU.AI applies strong safeguards to minimize them. We recommend regularly reviewing responses.
Yes. We recommend regularly reviewing conversations, especially during the initial phase.
Try PUNKU.AI risk-free for 14 days. Cancel within 14 days, request a refund, and get your money back.
Ready to Transform Your Support?
Join museums and attractions already saving time and increasing bookings with the AI Sales & Support Agent
- Setup in minutes
- 14-day money-back guarantee
- Cancel anytime